RAKI POLICIES
A CREDIT CARD IS REQUIRED TO BOOK ANY LESSONS.
CANCELLATION/RESCHEDULING POLICY
Your lessons are very important to the RÄKI team. The time is reserved especially for you to work on whatever YOU need to become a Full Athlete! We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request advance notice for schedule changes.​
To avoid cancellation fees please cancel online (yourself) within these hours:
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3 days (72 hours) before your lesson, you're free to cancel
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2 days (48 hours) before your lesson, you can reschedule with a $25 fee. No cancellations or you can pay for the full
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1 day before: All sales are final, non-transferable/non-refundable
Cancel/Reschedule on your own? Cancellations/Rescheduling can be done on your own through your booking email. (If you're outside of cancellation hours your email will not allow you to cancel/reschedule)
Need help? You can cancel/reschedule ONLY during office hours Monday-Friday 10-4pm if you're within the policy restrictions.
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ALL Weekend lessons must be cancelled through your email or during office hours.
REFUND POLICY
RÄKI does not offer refunds but we can exchange for RÄKI Credit for any future lessons. Clinics are non-refundable and are not transferrable to credit.
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LATE PAYMENT FEE
Payments for lessons must be completed at the time of your booking. You can pay for your lesson by clicking the button in your confirmation/reminder email. If we do not receive payment 24 hours prior to your lesson, your card will be charged a $10 late fee.
LATE POLICY
We will try our best to accommodate you if you’re running behind, stuck in traffic, lost, etc. Athletes will generally be allowed a 10-minute grace period. After that time, you may have to forgo parts of the lesson in order to keep it within the time allotted for you OR reschedule your appointment for a different time, which will result in a cancellation fee. NO SHOWS will result in the full fee.
SERVICE GUARANTEE
We always want you to be 100% satisfied with your lesson. If you are not 100% satisfied, we ask that you contact us within 3 days of your lesson so that we may schedule you to come back in. Concerns reported longer than 3 days will be assessed on a case by case basis.
SPECTATOR POLICY
This is a policy that we put in place after consulting athletes and parents spring of 2022. So far, the athletes have really enjoyed having the space to take ownership of their lessons in the gym without parents. We absolutely LOVE meeting the parents and getting to know your family, so feel free to come the first and last 10 minutes of the lesson. Enjoy your ME time :)