RAKI POLICIES
A CREDIT CARD IS REQUIRED TO BOOK ANY LESSONS.
CANCELLATION/RESCHEDULING POLICY
Your lessons are very important to the RÄKI team. The time is reserved especially for you to work on whatever YOU need to become a Full Athlete! We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request advance notice for schedule changes.​
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You may cancel/reschedule 72 hours in advance with no fee. Anything after this 72 hour period will result in the full fee. No Shows will result in the full fee.
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To cancel/reschedule a lesson, do so through your account. Don't know how? Click here.
​Need help? Text Support is available Monday-Friday 10-4pm. You may cancel/reschedule DURING office hours if you're outside of the 72-hour policy window.
ILLNESS/INJURY POLICY
If you're sick/injured, please notify us as soon as possible and provide a doctor's note clearing what exercises are allowed so that your coach can adjust their training plan accordingly. If you are cancelling your lesson, clients are encouraged to have a teammate/friend take their place so you do not lose the entire lesson.
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REFUND POLICY
All sales are final. RÄKI does not offer refunds but can exchange for RÄKI Credit for any future lessons so long as changes were finalized outside of the 72-hour window. Clinics are non-refundable and are not transferrable to credit.
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LATE PAYMENT FEE
Payments must be completed at the time of booking. If payment is not received by the end of your lesson, a $10 late fee will be charged to the card on file.
LATE POLICY
If you are running late, you have a 10-minute grace period. After that, you may need to forgo parts of your lesson or need to reschedule entirely, which will incur the full cancellation fee. NO SHOWS will result in the full charge for the scheduled lesson(s) with no service, in order to accommodate the coaches time, court fees, and scheduling.
SERVICE GUARANTEE
We always want you to be 100% satisfied with your lesson. If you are not 100% satisfied, we ask that you contact us within 3 days of your lesson to schedule a follow-up. Concerns reported after 3 days will be reviewed on a case by case basis.
SPECTATOR POLICY
This is a policy that we put in place after consulting athletes and parents spring of 2022. So far, the athletes have really enjoyed having the space to take ownership of their lessons in the gym without parents. We absolutely LOVE meeting the parents and getting to know your family, so feel free to come the first and last 10 minutes of the lesson. Enjoy your ME time :)