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RAKI Policies

A CREDIT CARD IS REQUIRED TO BOOK ANY LESSONS.

 

CANCELLATION/RESCHEDULING POLICY

Your lessons are very important to the RÄKI team. The time is reserved especially for you to work on whatever YOU need to become a Full Athlete! We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request advance notice for schedule changes.

To avoid cancellation fees please cancel online (yourself) within these hours: 

  • 3 days (72 hours) before your lesson you're free to cancel

  • 2 days (48 hours) before your lesson you can reschedule with a $25 fee. No cancellations

  • 1 day before: All sales are final, non-transferable/non-refundable

 

Cancel/Reschedule on your own? Cancellations/Rescheduling can be done on your own through your booking email. (If you're outside of cancellation hours your email will not allow you to cancel/reschedule)

 

Need help? You can cancel/reschedule ONLY during office hours Monday-Friday 10-4pm if you're within the policy restrictions.

  • ALL Weekend lessons must be cancelled through your email or during office hours.

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REFUND POLICY

RÄKI does not offer refunds but we can exchange for RÄKI Credit for any future lessons. Clinics are non-refundable and are not transferrable to credit.

LATE PAYMENT FEE

Payments for lessons must be completed at the time of your booking. You can pay for your lesson by clicking the button in your confirmation/reminder email. If we do not receive payment 24 hours prior to your lesson, your card will be charged a $10 late fee.

 

LATE POLICY

We will try our best to accommodate you if you’re running behind, stuck in traffic, lost, etc. Athletes will generally be allowed a 10-minute grace period. After that time, you may have to forgo parts of the lesson in order to keep it within the time allotted for you OR reschedule your appointment for a different time, which will result in a cancellation fee.

 

SERVICE GUARANTEE

We always want you to be 100% satisfied with your lesson. If you are not 100% satisfied, we ask that you contact us within 3 days of your lesson so that we may schedule you to come back in. Concerns reported longer than 3 days will be assessed on a case by case basis.

 

SPECTATOR POLICY

This is a policy that we put in place after consulting athletes and parents spring of 2022. So far, the athletes have really enjoyed having the space to take ownership of their lessons in the gym without parents.  We absolutely LOVE meeting the parents and getting to know your family, so feel free to come the first and last 10 minutes of the lesson.  Enjoy your ME time :)  

What our athletes are saying:

We surveyed 523 athletes and asked "Do you like when your parents watch practice?" 

33%Yes!
67% Mmm Rather not

We were curious and asked on Instagram: "Why don't you like your parents in the gym at practice?

They compare me to other players

They give unwanted input on the car ride home

They are too loud and judgmental

There is a lot of pressure to perform well in front of them

I hate when they say something if you don't make a hit over the net but yet they've never played

I focus better when they aren't there (I don't worry about what they think)

Less people involved means more focus

I feel pressured to do well in front of my parents and prefer them watch real games

They'll critique me during the lesson and it makes me get in my head

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