RAKI Admin Job Description

RÄKI Volleyball is a top-tier training facility designed to bring out the best in each athlete through sport performance and mentorship.

 

Our Administrative/Scheduling Team is usually a client’s first point of contact with RÄKI. They bridge the gap between the RÄKI program and clients, while working closely with RÄKI Owner, Ashley Lee-Maldonado. Most information that clients need is available to them online but sometimes navigating through a website can be frustrating (plus parents love to tell us about their kids!). To put it short, we are the support team for our clients (: 

 

ABOUT THE ROLE

 

RÄKI is hiring a part-time WFH administrator/scheduler to join our current team!

 

WHAT YOU’LL DO

• Be personable, friendly, and welcoming to prospective and current clients.

• Regularly check your apps/texts for inquiries and calls.

• Handle “online” bookings via text message.

• Collect credit card information over the phone.

• Reconnect and follow up with clients on a day-to-day and weekly basis.

• Encourage clients to book on a recurring schedule.

• Respond to emails in a timely manner.

• Responsible for client’s schedule and ensuring they’re up to date

• Responsible for each and every coach’s schedule (i.e. communicating with coaches for updated availability, adjusting on scheduling software, creating blocks where needed).

• Regulate the flow of the weekly schedule. Making efficient decisions to avoid gaps.

• Ensure each coach is prepped for their lessons. Some athletes require more prep than others. Check profiles for notes and relay to the coach in a concise text message.

• Be the liaison between the clients and RÄKI Owner, Ashley Lee-Maldonado.

• Instill confidence in clients/parents about the RÄKI Program.

 

WHAT WE’RE LOOKING FOR

• 1+ year of administrative experience 

• Excellent clear and concise communication skills

• High level of attention to detail

• Ability to think on their feet, come up with solutions/adjustments on the go

• Ability to multitask as well as prioritize multiple tasks/general time management skills

• Passionate, organized people who take initiative and get the ball rolling

 

RÄKI PERKS AND BENEFITS

• Ability to grow to full-time 

• Flexible schedule to balance personal life and/or school commitments

• Mentorship under Ashley Lee-Maldonado, RÄKI Owner

• Family culture environment (RÄKI open gym, BBQs, beach days, you name it!)

 

RÄKI Volleyball provides equal employment opportunities for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. We're a fast growing company looking for progress-driven and forward thinking individuals that are all about shaking up industry standards. RÄKI Volleyball is proud to promote equity in all aspects of our hiring practice and company operation. For more information, we invite you to visit eeoc.gov.